Last updated: 4 October 2026
Every order is packed by hand in our little workshop in Secunda, Mpumalanga. Here’s everything you need to know about getting your parcel from our hands to yours.
Where we deliver
We currently deliver anywhere in South Africa. We don’t ship internationally yet.
What delivery costs
- A flat rate of R150.00 per order, anywhere in South Africa. The delivery fee is added at checkout before you pay, so there are no surprises.
How we send your order
We use PUDO, PAXI or The Courier Guy, and we choose the best option for your order based on its size and where it’s going.
- PUDO: collect from a PUDO locker or counter near you.
- PAXI: collect from your nearest PEP (or other PAXI) store.
- The Courier Guy: delivered to your door.
If you’d like a particular option, or a specific PUDO locker or PAXI store, let us know in the order notes at checkout and we’ll do our best to help.
When your order ships
- Because we accept EFT payments only, your order is packed once your payment reflects in our bank account. Payments from other banks can take 1–3 working days to clear. Emailing your proof of payment to info@thymenthistle.co.za helps us match your payment, but we can only dispatch once the money has cleared.
- After your payment reflects, please allow 2–5 working days for us to pack and dispatch your order.
- Working days are Monday to Friday, excluding South African public holidays.
How long delivery takes
Estimated delivery times after dispatch (these are the couriers’ typical times, not guarantees):
- PUDO (locker or counter): typically 1–4 working days
- The Courier Guy (door to door): typically 2–4 working days to main centres, and longer for outlying areas
- PAXI (PEP store): typically 3–5 or 7–9 working days, depending on the service used
Busy times like Black Friday, December and public holidays can add a few days. If your order hasn’t been delivered within 30 days of placing it, you’re entitled to cancel it and get a full refund.
Tracking your parcel
Once your parcel has been dispatched, we’ll email or WhatsApp you the tracking number and courier details. PUDO and PAXI will also SMS you a collection code when your parcel is ready to collect.
Please collect on time. PUDO lockers and PAXI stores only keep parcels for a limited time before returning them. If a parcel comes back to us because it wasn’t collected, we can resend it, but the R150 delivery fee will apply again.
Please check your address
Please make sure your delivery address, phone number and chosen collection point are correct before you pay. If a parcel goes to the wrong place or comes back to us because of an incorrect or incomplete address, the cost of resending it is for your account. If you notice a mistake, contact us as soon as possible and we’ll try to fix it before your order leaves us.
Lost or damaged parcels
We pack every order with care. If your parcel arrives damaged, or doesn’t arrive at all, please contact us within 7 days of delivery (or of the expected delivery date). Send photos of the box and products if anything is damaged. We’ll take it up with the courier and make it right. See our Returns & Refunds Policy for details.
Small batches, sometimes sold out
Our soaps are made by hand in small batches and cured for 6–8 weeks, so some bars sell out before the next batch is ready. If something you ordered sells out before we can pack it, we’ll contact you to offer a swap, a wait for the next batch, or a full refund of that item, whichever you prefer.
Questions?
Email info@thymenthistle.co.za or WhatsApp us on +27 62 267 9583. We’re always happy to help.